| Background of the Baldrige Criteria |
The Malcolm Baldrige Criteria for Performance Excellence provide a framework and an assessment tool to help organizations understand their strengths and opportunities—and thus to guide their planning efforts. The Criteria are non-prescriptive and are used to effectively assess the overall performance of organizations.
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The Criteria are a vehicle to drive an integrated approach to organizational performance management that results in: |
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• delivery of ever-improving value to customers, contributing to marketplace success |
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• improvement of overall organizational effectiveness and capabilities |
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• organizational and personal learning |
The Criteria are a globally recognized model and have become the de facto definition of performance excellence. There are more than 50 state, regional, and local quality programs that are Baldrige based as well as more than 40 international programs.
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| The Criteria are a tool to: |
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• identify strengths and target opportunities for improving processes and results affecting key stakeholders, including customers, employees, owners, suppliers, and the public |
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• allocate resources to improve communication, productivity, and effectiveness and achieve an organization’s goals |
Organizations that have used the Baldrige Criteria as a vehicle for driving Performance Excellence have achieved outstanding results:
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• The stocks of companies that have received the Malcolm Baldrige National Quality Award have outperformed the S&P 500 by over 4 to 1. |
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• Eighty percent of a regional bank’s customers are “very satisfied” with service. This is significantly better than the 55 percent national average for all banks. |
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• Seventy-five percent of hotel chain’s customers would not use a competitor, regardless of price. |
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•A manufacturing organization improved its Return on Net Assets by over 25 percent in three years. |
